WHEN WILL MY ORDER SHIP?
Please allow 2-3 to process the order and 2-3 additional business days for your order to arrive (domestic, US shipments only).
WHAT ARE YOUR DECALS MADE OF?
Our decals are cut from high-quality, matte-finish interior vinyl using state-of-the-art equipment and computer-generated graphics.
HOW DO I ASK FOR A REFUND OR EXCHANGE?
Any damaged vinyl from shipping or craftsmanship error will be fully refunded. Minus the shipping.
Wall Vinyl Creations® cannot guarantee that our decals will adhere to your surface. If you are unsure whether our decals will work with your surface, we will be happy to mail you a complimentary test decal.
If you are unsure whether or not certain colors will match, we strongly recommend you order some color samples before you place your order. We will be happy to mail them to you right away. We are not responsible for colors that don't match.
* INSTALLATION ERRORS
We are not responsible for decal installation errors. However, we offer identical replacements or partial replacements of your original order at a discounted price plus shipping. A photograph of the damaged decal or a return of the decal may be requested.
* LOST OR DAMAGED ITEMS
In the unlikely event that your purchase gets lost in transit or arrives damaged, please contact us so that we can arrange and expedite a replacement. A photograph of the package/decal may be requested for claims purposes.
I HAVE TEXTURED WALLS. WILL YOUR DECALS STICK?
Our decals will stick to most clean wall surfaces. Slightly textured walls are OK, but medium to heavy textured walls might not do as well. We can send you a free test decal at your request before you purchase.
We do NOT recommend our decals for these surfaces:
- Canvas
- Paneling
- High-gloss painted surface
- Cracking/Peeling paint
DO YOU OFFER ANY COUPONS OR DISCOUNTS?
We offer Combined Shipping to customers who purchase 2 or more decals. We also occasionally run specials and offer coupons.
